Insight Training Group

    Last updated: 11 November 2026

    This notice explains what personal information Insight Training Group collects when you use this website, buy or take our courses, or contact us, why we collect it, how long we keep it, and the rights you have. We handle your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

    1. Who we are

    Insight Training Group is a trading name of Insight Training & Funerals Group Ltd (a company registered in England and Wales, company number 16093298), which is the data controller for the personal information described in this notice.

    2. The information we collect

    When you create an account: your username, email address and password (stored in encrypted form), whether you asked to receive offers by email, and the date you confirmed this privacy notice.

    When you buy a course: your name, billing address, email address, phone number, what you bought, the price and the date. Card payments are taken by our payment provider; we do not see or store your full card details.

    When you or your learners take an online course: which courses you are enrolled on, your progress through the lessons, your quiz answers and results, and any certificates issued (your name, the course, the date and a certificate code that lets others check it is genuine).

    When a manager enrols their team: if your employer or manager buys a course and invites you to take it, they give us your name and email address so we can send you the invitation. Your manager can see your progress, results and certificates for courses they have enrolled you on.

    When you contact us: the information you include in your email, phone call or enquiry, such as your name, business name, contact details, the courses you are interested in and the number of learners.

    When you use the website: basic technical information such as your IP address and browser type, which our hosting and security services record to keep the site running safely.

    3. Why we use it and our lawful basis

    • To run your account, sell you courses, give you and your learners access to them, mark tests and issue certificates – because it is necessary to carry out our contract with you (UK GDPR Article 6(1)(b)).
    • To keep records of sales and payments – because the law requires us to (Article 6(1)(c)).
    • To handle team enrolments, answer enquiries, verify certificates, and keep the website secure and working – because we have a legitimate interest in running our business properly, and we have considered that this does not override your rights (Article 6(1)(f)).
    • To send you offers and news by email – only if you ticked the box to say yes (consent, Article 6(1)(a)). You can unsubscribe at any time using the link in any email or by contacting us.

    4. Who we share it with

    We do not sell your information. We share it only with trusted organisations that help us run our business, and only as much as they need:

    • Krystal Hosting Ltd (UK) – hosts our website, its database and our email.
    • SumUp – processes card payments.
    • Mailchimp (Intuit Inc., USA) – sends our offers emails, only to people who have opted in.
    • Google – supplies the fonts used on our homepage, which means your browser connects to Google’s servers and shares your IP address with them.
    • Patchstack – provides security protection for the website.
    • Your employer or manager – if they enrolled you on a course, they can see your progress, results and certificates for that course.
    • Anyone you give your certificate code to – they can use it to check the certificate is genuine.

    We may also share information where the law requires it, for example with HMRC or the police.

    5. Transfers outside the UK

    Some of our providers, such as Mailchimp and Google, may process information in the United States. Where this happens, the transfer is protected by the UK–US data bridge or by approved contract terms, so your information receives a similar level of protection to that in the UK.

    6. How long we keep it

    • Your account – until you ask us to close it, or 3 years after you last logged in or bought from us.
    • Orders and payment records – 6 years from the end of the financial year they relate to, as required for tax purposes.
    • Course progress, results and certificates – 3 years, so that you and employers can check training records and certificates (care providers are often asked for evidence of training during inspections).
    • Enquiries – 2 years after our last contact, unless you become a customer.
    • Offers email list – until you unsubscribe.

    7. Cookies

    We only use cookies and similar storage that the website needs to work: to keep you logged in, to remember what is in your basket and to process your order. We also store a note in your browser so that the new member offer is not shown to you again for 30 days. We do not use advertising or tracking cookies.

    8. Your rights

    You have the right to:

    • ask for a copy of the information we hold about you;
    • ask us to correct information that is wrong or incomplete;
    • ask us to delete your information, where we no longer have a reason to keep it;
    • ask us to restrict or stop using your information in certain circumstances, and object to us using it on the basis of legitimate interests;
    • ask for information you gave us to be transferred to you or another organisation in a commonly used format;
    • withdraw your consent to marketing emails at any time.

    To use any of these rights, email info@insightcaretraining.co.uk or call 0800 999 1849. We will respond within one month. There is normally no charge.

    9. Keeping your information safe

    Our website uses an encrypted (HTTPS) connection, passwords are stored in encrypted form, and access to customer information is limited to the people who need it to run our services.

    10. Complaints

    If you are unhappy with how we have handled your information, please contact us first so we can try to put it right. You also have the right to complain to the Information Commissioner’s Office (ICO): ico.org.uk/make-a-complaint, telephone 0303 123 1113.

    11. Changes to this notice

    We may update this notice from time to time. The latest version will always be on this page, with the date it was last updated at the top.